Leading in Crisis: What Jeff Bezos is Doing

Karen and I were asked to contribute the article below for a special coronavirus issue of WorkLife. The magazine is the work of the Workplace Mental Health Institute founded by my friends Emi Golding and Peter Diaz. I wrote the foreword to their excellent book Mental Wealth.

Leading in Crisis

Leading in Crisis

In times of crisis and uncertainty, we all know that leaders must communicate – and communicate well.

Amazon has over 700,000 employees all over the world. On March 21, 2020, Jeff Bezos, CEO and founder of Amazon, sent a letter to all their employees.

So what did Jeff Bezos say to them and is there a “template” we can follow to communicate with our teams, employees, and followers?

Coronavirus Scams Continue – Be Aware

I was hoping to not be writing about COVID-19 this week – trying to get back to normal. Unfortunately, we may be in the midst of redefining normal.

computer viruses

The number of important coronavirus scam warnings and other alerts continue. Again, thanks to my friends at Scambusters for allowing me to reprint their latest information.

Scammers have added misery to an already bad situation by devising all manner of schemes to trick people either into handing over their money or downloading malware onto their PCs.

Our first coronavirus (COVID-19) warning, however, is aimed at people who, as a result of the illness, find themselves working from home for the first time. Read the details below.

A Few Coronavirus Coverage and Technology Resources

In today’s TechTips, I wanted to highlight some resources you might find helpful as you adapt to a changing work environment. I am committed to being your partner while things remain uncertain with COVID-19, and that means providing you with as many resources as possible as well as our unwavering support.

Coronavirus resources and coverage

Insurance Coverage Resources

Besides being a technology geek, I am also an insurance geek. Most people don’t know (unless you read my long bio) that I received a Masters of Arts degree in Insurance Law in the mid-80s from what is now the David C. Clark School of Law. No, I am not an attorney, but I have studied more about insurance law than most.

I know you are receiving client calls asking about insurance coverage for COVID-19 related losses. The resources below may help you formulate an answer.

Work from Home Resources [Updated]

Any good business contingency plan tries to think about the unthinkable and make plans for how the organization should react.

work from home

These contingency plans are being tested with the spread of the COVID-19 virus. In this issue of TechTips, I am providing a list of information resources you might find helpful as you make plans for transitioning to a virtual and work at home environment, at least for the next few weeks.

Some of these resources you have most likely encountered by other organizations. I include them here to make sure you have access to the information. This list is not comprehensive. Use it as a starting point and add to other information you’re gathering.

Community Service: Protect Yourself From Coronavirus Scams

Being in the insurance industry, we should be aware that preparing for the “unlikely events” that could happen is what insurance is all about and wise planning.

coronavirus scams

Thanks to my friends at Scambusters for allowing me to reprint the latest issue of their newsletter. I hope this information will help you avoid being caught by the many scams that are popping up. For example, Amazon has removed or blocked over 1 million products on the Amazon Marketplace for either false claims or price gouging.

I’ll let them take it from here.


If you recently read about a coronavirus cure, we hope you didn’t act on it. Because there isn’t one — so far at least.

Nor do you necessarily need to buy and wear a mask or invest in companies that will supposedly make a lot of money from this crisis. And beware of donating to fake charities claiming to be supporting research and treatment.

We’ll tell you more about these con tricks relating to pandemic disease outbreaks in this week’s issue.

Let’s get started…