You are currently browsing the Steve Anderson’s Agency Confidential weblog archives for the day December 26, 2007.
December 26, 2007 by Steve.
Progressive Insurance stopped sending agents paper copies of policies and endorsements some time ago. They’ve now taken the next logical step: turning off paper to policyholders. This new service is an extension of a Paperless Billing service introduced in early 2007 that allowed customers to request that they receive an electronic bill versus a physical paper bill delivered by the U.S. Mail.
New or existing clients can request that all of their documents from Progressive be delivered as an attachment to an e-mail. Consumers are increasingly receiving and paying their bills electronically. This trend will continue. It is important that you began asking your clients how they want to receive information from you.
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