Applied Systems, Inc. has demonstrated in a working agency environment the industry’s first download of claims data into an agency management system. The addition of claims download will provide an agency with increased options for claim servicing.
In a pilot process that launched August 1, Frankenmuth Mutual Insurance Company has been downloading claims information daily into TAM (The Agency Manager), the Applied Systems agency management system used by Top O’Michigan Insurance Agency based in Alpena, Mich.
Claims download is available at no added cost for carriers and agencies using TAM and its interface services. Available now with the newest TAM general release, claims download allows a carrier to transmit all daily claim activities within nightly download communications to an agency.
Similar to existing policy and direct bill download processes, claims download automatically locates corresponding accounts and policies within TAM and creates new records based on the carrier’s claim activity. The claims download process complements existing real-time claims inquiry, which allows agencies on-demand views of carrier claims information and loss runs.
“Claims download is such an easy way for an agency to keep claims information up to date without the tedious tasks we used to do manually,” said Brian Bartosh, president, Top O’Michigan. “We’re saving such huge amounts of time that we can spend more time relationship-building and claim-servicing.”
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